Standard Support

J9’s Standard Support level provides a comprehensive support plan for companies looking to maximize their software capabilities and desire a higher level of customer service and support than what is offered by HP-provided support. With consistent communication and reporting, customers are always up-to-date with what is happening with their HP software support needs, as well as informed of all updates and patches as soon as they become available.

The support features of Standard Support include all features in the Base Level, plus the following:

Environment Discovery Meeting
The Standard Support level provides a discovery and support kick-off meeting to introduce teams, review your environment, answer questions and share information to enable the J9 team to provide better support that meets your needs and expectations.

Quarterly Service Reviews
Each quarter, we will schedule a meeting with you and your team to review the quality of support that is being delivered. The primary objective of the QSR is to communicate opening about the J9 Service that is being provided.

Receive real-time online case history and reporting. We will provide you with access to our case tracking systems so you can view case status in real time, as well as run your own reports. We are constantly improving our tools to enable more information for your benefit.

Service Packs
Service Pack hours are available to Standard Support level customers.