Managed Services

J9 Technologies has created a solution that enables businesses to augment their staffing needs in both Quality Management, and Business Service Management practices. Our Managed Services offer a high level of trust and accountability for each and every partner. Clients are able to focus on their core competencies with piece of mind knowing that our top talent, and proven methodologies will offer them opportunities that fuel growth and business improvement. By saving these resources, these partners can finally spread talent to foster and expand innovation throughout their organization.

J9 Technologies’ mission is to lead our customers through the adoption of processes and solutions that optimize the costs of managing the lifecycle of their services and applications. So we’ve made the investment in developing the BSM implementation, support and management expertise your organization needs, and we make it available as an affordable remotely managed solution that doesn’t add headcount and overhead to your organization.

J9 Technologies Managed Services: 

Business Service Management

  • HP BSM Administration
  • Base Business Service Management
  • Configuration Management
  • Application and Transaction Management
  • End-user Monitoring
  • Application Onboarding

Software Quality Assurance

  • Quality Center
  • Performance Center
  • Functional Testing and Automation
  • Performance Testing

Augment Your BSM Infrastructure 

J9 takes away the pain of BSM management by providing a full range of consulting services that focus on achieving the valuable benefits of BSM. This allows you to focus on achieving using the BSM solution and realizing your business goals. It all starts with access to a J9 BSM consultant, based in the U.S., who focuses on helping you solve problems including:

  • Scheduled maintenance of BSM
  • Onboarding new applications
  • BSM training and support
  • Ongoing re-tuning of BSM as it evolves
  • Access to ALL of J9’s BSM expertise

A remote servicesmodel that fits your BSM needs

The first step is to sit down and just listen to what your business is experiencing and what you need your BSM solution to do better. Based on those findings J9 will craft a custom remote management solution that meets your unique BSM needs. The bottom line is to ensure our customers’ applications and services are managed by business criticality, business impact, business service and SLAs. We’ll work with you to develop the arrangement that best achieves those goals and become a part of your team to remotely manage and monitor your BSM solution.

Improve Service Performance with J9 Technologies

J9 Technologies is recognized as the most qualified and respected Business Systems Management and Application Lifecycle Management consultancy in the world. Through a combination of expert personnel and industry leading technologies, we focus on service health, application performance management and business transaction management to ensure that our customers can quickly identify service health degradation, determine root-cause and minimize mean-time-to-resolution (MTTR).

As a thought leader in Business Service Management and Application Performance Management, we work with our customers to ensure that IT goals and objectives align with those of the business, customer and the end-user. We do this through continued investment in our people and providing top-notch consultants who have a high aptitude for delivering application performance management methodologies. Our proven engagement model leverages the expertise of our remote consultants along with the appropriate software solutions to mitigate risk to your business services and deliver the efficiencies that the solutions are capable of but, often, not realized.

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Make sure your organization is receiving the full benefit of your investment in Business Service Management solutions. J9 Technologies’ remotely-based BSM staff can provide the expertise you need to manage, support and optimize your Business Service Management solutions, without additional staff and long-term overhead.

Discover how with a complimentary, no-obligation consultation
with J9 Technologies’ BSM Assessment team »